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1. Why do water meters need to be replaced?

Many of the water meters are over 20 years old and have exceeded their useful life. Water meters and their registers often lose accuracy as they age resulting in lost revenue and unaccounted for water loss that exceeds industry and regulatory standards.

2. My meter works fine, does it have to be upgraded?

Yes, the Water Meter Replacement Program is mandatory for all water users. In order to take advantage of the new technology, efficiencies, and cost-savings that the Automatic Meter Reading (AMR) system will provide, the majority of water meters in the Village will be changed out. Numerous households over the last few years have had water meters replaced with the new meters being used in the project - those houses will only require installation of communication devices.

3. How does the new meter reading system work?

Water meter readings will be automatically transmitted to the Village thus eliminating the need to manually read each meter. The data from the water meter will be transmitted wirelessly on a licensed radio frequency to a central monitoring system located on top of Village Hall.

4. Who will install the meter?

United Meters Inc., of Morris, Illinois a licensed plumbing contractor will complete the installation of the new meters and the corresponding communication device located on the outside of the property. Residents are encouraged to contact the Village Police Department if you have any concerns about the installer.

5. Will the installer need to come inside my house?

Yes, since the water meter is located inside your house the installer will need access to the meter in order to remove the old meter and install the new meter.

6. What will the installer do inside my house?

First the installers will need to turn off the water service to your property. The installers will then remove the old meter and install the new meter. The corresponding communication device located on the outside of the property will also be replaced. The property owner and installer will be required to sign off on the final reading of the old meter and the first reading for the new meter. Additionally, the installer will provide you with an emergency phone number in the event you have questions or concerns after the installation.

7. What if I am a tenant and do not own this property?

If you are a tenant, you will be asked to provide the installer with access to the meter. The notification letters are sent to the service address on file in the water billing software. However, if you are a tenant and receive the letter we ask that you notify the owner of the property about the notification letter you received.

8. How long will the meter installation take?

The contractor anticipates the installation process will take between 30 minutes to an hour. In order to replace the water meter your water service will need to be temporarily shut off. Please be advised that there may be some trapped air or slight discoloration in the water line. Running your water for a few moments will clear this up and you may also hear some noise as the air exits spigots and fixtures, this is normal.

9. Will the timing of my water bills change?

There will be no change to your monthly billing period.

10. Do I have to be home for the process?

Yes, someone 18 years or older must be present during the installation.

11. How do I know that you have my reading and not someone else's?

Each radio frequency device has a unique identification number which is transmitted along with the meter reading. The unique identification number is compared to your account record to ensure that there is a match.

12. How do you know that my reading is accurate?

The new meters use the latest technology with electronic registers that are guaranteed by the manufacturer to be accurate. The new meters are 100% lead free, have no moving parts and can read water passing through the meter down to 0.03 gallon per minute. Independent testing has verified the accuracy of these meters.

13. How do I know if higher usage may be a result of a leak in my plumbing system?

The new, more accurate meter may detect small leaks that the older meter may have missed. We recommend that you check faucets for small drips and your toilet tank for small leaks in the toilet bowl. To check leaks in the toilet you can place a few drops of food coloring in your toilet tank. If the water in the bowl changes to the color of dye used in the tank, you have a leak. If you do have a leak, seek assistance from your local plumbing professional to fix all such leaks as soon as possible.