- Water & Sewer Billing
Water & Sewer Billing
Apply for new water and sewer service or make changes to your water and sewer account by filling out a Utility Application (PDF).
You may also pay your water and sewer bill by mail or at Village Hall. The Village accepts cash, checks and credit card payments. The Village does not accept payments over the phone. After hours payments may be placed in the drop box located outside the building and will be processed next business day. Drop box payments received prior to 8:30 a.m. the day after the due date will be processed as on-time and late fees are not applied.
Payments made after the due date are subject to late fees. Accounts remaining unpaid after 60 days are subject to disconnection. Once disconnected full payment of the account and a turn-on fee are due. Turn on fees are as follows:
- 7 a.m. to 3 p.m. - $50
- 3 p.m. to 7 a.m. - $150
If you are moving please call the Village Offices at 708-354-0225 to arrange for a final reading at least one week prior to the closing date or move-out date. You will need the service address, closing date, forwarding address for the final bill, and the new owner’s name.
We will gladly review your account with you. Please remember there are a few things that you can easily check prior to contacting us. Reading errors, leaks, rate changes, seasonal usage and other household changes factor greatly in usage fluctuations, providing valid reasons for any billing fluctuations.
Please check the current reading on your meter, this will tell you two things; first it will allow you to double-check the reading accuracy. The reading should be higher than the reading listed on your bill. If this is not the case, call us to check the reading.
Most meters have a low flow indicator. This is a small dial on the meter face that turns or spins when water is moving through the meter. This dial should not be moving if water is not being used anywhere at your residence. Please check to see if it is moving.
Water and sewer rates can change from one year to the next. It is usually best to compare water usage and not the dollar amount due.
Most families tend to use more water in the summer, especially during unseasonably hot or dry periods. Increased outdoor activities, more frequent showers, lawn sprinklers, pools, car washing, etc. increase water usage during warm weather months. Check to see what months your billing cycle covers.
The following can all cause an increase or decrease in water usage:
- Completion of an addition
- New baby
- New bathroom
- New landscaping
- New sprinkler system
- Student leaving for or returning from college
- Visitors over a holiday