What should a customer do when a sewage backup occurs in the home/yard, etc.?

If you experience a sewer problem, please call Public Works at 708-352-2922 from 7 a.m. to 3 p.m. weekdays. After hours of operation or on weekends/holidays, call the police department's non-emergency phone number at 708-352-2151. The Public Works supervisor will be notified.

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1. What is a sewer tap?
2. What is a service line?
3. What is municipal sewage?
4. What is a sanitary sewer system?
5. How are repair requests prioritized?
6. What should a customer do when a sewage backup occurs in the home/yard, etc.?
7. Who is responsible for cleaning up sewage spills, overflows, etc.?
8. How often should residential sewer pipes be rodded?
9. I still need help, who do I call?